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Contact Us

About Us This web site is owned and operated by Zohar who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Zohar
104 Maunganui Rd Mt Maunganui BOP 3116 New Zealand
Phone: 07 574 7428
Fax:
Email: mount [at] zohar [dot] co [dot] nz
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule Within NZ (depending on shipping method chosen), we deliver your order within 3 business days of cleared funds. International orders are generally received in under 5 business days of received cleared funds, depending on shipping method chosen.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. Please email us at mount [at] zohar [dot] co [dot] nz to inform us of non delivery or damaged goods. Please ensure you use your order number on all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from within New Zealand 15% is added. All other orders are GST free.
Credit Card Security When the order is placed at our website, we DO NOT hold any credit card details. All your credit card numbers are encrypted using 128 bit encryption and payments are processed through DPS (largest payment gateway provider in New Zealand and Australia.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07 574 7428 (International +64 07 574 7428) or fax us on or write to us at 104 Maunganui Rd Mt Maunganui BOP 3116 New Zealand
Privacy Policy Zohar do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy We will meet our obligations as per the consumer guarantees act with regards to refunds. All requests for refunds must be made in writing to mount [at] zohar [dot] co [dot] nz for consideration. Please include the circumstances and reasoning behind why a refund is required.. We will endeavour to reply within 7 days to your request